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Return Policy

RETURN POLICY: If you are not completely satisfied with your new product, you can request an RMA within 30 days from the date of shipment of your order. We do not accept returns if an RMA is not requested within 30 days from the date of the shipment. In the rare event a customer receives a defective item they are to contact the manufacturer for warranty information. The Manufacturer's contact information is included with the item.

You must contact us for an RMA, (return merchandise authorization) at returns@electronicpetproducts.com before returning your merchandise back to Electronic Pet Products. (Please Note: If the email link does not work for you, please highlight the entire email address, copy then paste the address into your preferred email application.)

Our warehouse does not accept any packages without an RMA number clearly marked on the outside of the box.
Your email should contain the name the order was placed under, the invoice number and the item you would like to return. You will receive a response with an RMA number and return instructions within 24-48 hours except on weekends.
ALL original materials must be included in you return. The cost of any materials NOT included will be deducted from the refund.
SHIPPING COSTS ARE NOT REFUNDABLE. Items shipped under our FREE Shipping offer will be charged the cost of shipping the order to you.
Merchandise must be in a new re-sellable condition, in the factory sealed original packaging and must include manuals, blank warranty cards and all accessories provided by the manufacturer. All returns will be inspected by our returns specialists.
Batteries are not returnable if the package has been opened, torn, or cut.

Returns must be received within 14 days from the date the RMA is issued.

Partial returns and/or damages will NOT receive a full credit. Items damaged through "wear and tear" or due to return shipping damage will receive PARTIAL or NO CREDIT at the discretion of Electronic Pet Products, Inc.

If the item returned is NOT new as shipped,unopened in the factory sealed package, free of pet hair, debris and/or odor, your refund will be less than the original charge to you or no refund. Used wire and training flags are not returnable.
Any FREE Items not included with your return will be charged full price.

Returns Email: returns@electronicpetproducts.com

Refused Orders

Should you decide that you wish to refuse receipt of an item when delivered by UPS and legitimately ordered from us, credit will be issued for the item, minus full shipping charges and minus a 20% restocking fee. The credit will be issued once the item has been returned to us.

Return Exceptions:

The following products are not accepted for returns.

Any K&H Products	Any Kittywalk Products
Any Pet Rageous Dog Clothing	Any Pet Wellness Products
BioPet Dog DNA Breed Identification Test [DD-1000]	Flea and Tick Treatments of any kind
Foam Pet Stairs and Replacement Covers	Grannick's Bitter Apple Products
Liquid Fence Products	LitterMaid Litter Appliances
Mars Vet Wisdom Panel Dog DNA Test [MV1104]	PetLife Immune Enhancement Formula [PETIMM]
Petmate Litter Round Up	PetSafe Wire Break Locator [RFA-50]
Purrforma Litter Appliances	SeaYu Odor Eliminators
Sherpa Pet Carriers	Treats of Any Kind
T-shirts and blankets	Urine-Off Products